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About McEwan Fraser Legal

McEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, modern company. With an array of respected industry awards under our belt, including Residential Property Team of the Year for the past two years and Employer of the Year at the 2017 Scott + Co Legal Awards, we are highly innovative and known for our emphasis on providing exceptional customer service. We deal with residential and commercial property sales as well as having a robust legal department specialising in conveyancing, private client, family law and litigation.

The Position

Due to business demand and a focus on continued success, we are currently looking for a Part-time New Business Consultant to join us in our Edinburgh Head Office.

If you’ve ever been told you’re a great listener and you enjoy dealing with people, this is an ideal opportunity. As an added bonus, you will gain valuable, hands-on property experience in this fast-paced role which is a great start for anyone that has an interest in property but hasn’t been able to find an introductory pathway into the industry. McEwan Fraser Legal is known for its innovation, rapid expansion and internal promotions so this opportunity could lead to future career opportunities within the Company.

Main responsibilities include;

· Dealing with all online, email and telephone enquiries and qualifying each enquiry in order to give complete client satisfaction

· Monitoring outcomes of contact and initiating further communication as required

· Organising valuation appointments for our Regional Valuation Teams

· Updating enquiry records with detailed information to reflect current status

· Achieving monthly targets

This is a part-time position for 20 to 25 hours per week with core weekday hours. We currently require someone with the availability to work the following shifts although some flexibility is available:

Monday 8:00am - 1:00pm
Tuesday 10:30am - 5:30pm
Thursday 10:30am - 5:30pm
Friday 8:00am - 1:00pm

Additional evening and weekend hours may also be required, by advance notice, to help ensure we meet our clients’ demands.

The position will require training to be undertaken at our Edinburgh head office with a likely combination of home-working and office-based work thereafter.

Requirements

The ideal candidate will possess the following skills:

· Confident telephone manner with at least 12 months’ experience in a role that primarily involved telephone contact

· Exceptional focus on customer service and ability to uphold McEwan Fraser Legal’s strong customer care priorities

· Polite, informative and empathetic to clients’ needs

· Fluency in written and spoken English

· Ability to thrive in a fast-moving, target-driven team environment

· Multi-tasking ability with capability to maintain accuracy

· Proficiency in all Microsoft packages with generally good IT skills

· Assertive, positive attitude

· Problem-solving initiative

How to Apply

How to Apply

Salary will be negotiable depending upon the level of transferable experience.

To apply, please submit the following information:

  1. Completed application form (available to download at the top of the recruitment page)
  2. CV in Word or PDF format.
  3. Brief covering letter or email stating how your skills meet the requirements of the position.


All the above information should be submitted to HR Manager at recruitment@mcewanfraserlegal.co.uk