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"The judging panel was wowed by the scope and commitment to customer service demonstrated by this agency. There is an in-depth customer charter which extends to the team as well; the directors understand that a business is only as good as its people and treats them with the same eye for standards as customers would expect for themselves. Fully committed to improving the reputation of estate agency in Scotland, this is an innovative business which looks to other markets to identify where they do things well. By blending these policies with the cream of Scottish agency legislation and best practice it is able to offer a well-rounded service with key differentiators from others in their location. This has enabled them to finesse and expedite the sales process. This open-minded approach sets them apart from the competition and they deserve the gold for their efforts and execution."

Read the full Judges Report here: Estate Agency of the Year - McEwan Fraser Legal 2013 - Scottish Estate Agency of the Year